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Velo

Support

Something went wrong. Let's fix it, plainly.

Most problems have an answer here. If yours doesn't, a human replies inside two hours between 7am and 10pm.

Email supporthelp@usevelo.ng0700 835 6000

Sending a parcel

  • No bids came in — what now?
  • My rider cancelled after accepting
  • The parcel arrived damaged
  • Cancelling and what it costs
  • Sharing tracking with the receiver

Payments

  • My card failed at handover
  • I was charged twice
  • Paying cash — what the rider expects
  • Refund timelines, honestly stated
  • Outstanding balance on my account

Riding with Velo

  • My verification was rejected
  • Payout didn't land
  • Bank account name doesn't match my ID
  • The parcel was heavier than described
  • Customer couldn't pay — am I still paid?

Answers to the five most common ones

It expires after ten minutes and we tell you the likely reason — usually the offer sits below what riders accepted on that route, or it's a dead hour. Raise your price and repost in one tap. You are never charged for a job that got no bids.